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Quality and after-sales service commitment
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| Dear customer Thank you for using our company's products. The quality policy we follow is: "Product leadership is our eternal goal, customer satisfaction is our unremitting pursuit, and high-quality service is our best commitment.” To this end, we make the following commitments: |
| ☆ Quality Policy |
| 1. Ensure the selection of internationally renowned brand supply partners, ensure quality advantages, and strive for "0" after-sales service.
2. Before product shipment, provide detailed product user manuals and product training manuals to enable customers to master basic theories, performance, and functions, operate proficiently according to procedures, and be able to troubleshoot general technical problems. |
| ☆ Service Commitment |
| 1. When you choose Huize Ocean's products, our professional design and manufacturing personnel will provide you with fast and successful solutions to meet your diverse application needs. From standard products to customized products for you, our engineers will design products that meet your needs and even exceed your expectations.
2. Adhere to the principle of general manager reporting services, and the general manager must understand the progress of each service from the beginning to the end. After the service is completed, the general manager must proactively contact customers to understand the service situation (there is a general manager email on the company's website, and customers are welcome to provide valuable suggestions and complaints). 3. Adhere to selecting internationally renowned brand products with service advantages and share their after-sales service network. Adhere to 24-hour telephone access, and communicate with our professional after-sales service personnel within 4-8 hours of working hours to provide preliminary solutions. If necessary, we must provide effective after-sales service on-site within 72 hours in China. For foreign customers, we will communicate with the manufacturer in a timely manner, strive to share the service network, and strive to provide effective on-site service within the nearest 72 hours. 4. Adhere to the principle of solving problems first and then communicating with them, and take on the responsibility of providing protection for customers. |